WGHC Services and Coronavirus Update (COVID-19) – September 2020
Scotland is currently in Phase 3 of the Scottish Government’s Exit Route out of lockdown. There are 4 phases. The WGHC Office remains closed to the Public and it is expected we will only consider re-opening once the Scottish Government advises non essential offices can begin to open. Based on recent Government announcements, it is expected our office will remain closed to the public until early Spring 2021. We will keep you updated here about how any changes in restrictions may affect our services.
Whilst our office remains closed to the public, WGHC staff are still working. Most staff are working from home but we also have a small number of skeleton staff in the office each day. This maintains a staff presence on site throughout lockdown to ensure the delivery of essential services to our tenants and service users. You can still contact us Monday to Friday from 9.15 a.m. to 4 p.m. by telephone on 0131 551 5035; by email at email@example.com or by using our online form found on the “Contact Us” page on this website. Please note our telephone lines are closed from 1pm to 2pm each day for the lunch period.
We have now re-started:
• Our Reactive Repairs service
• Our stair-cleaning service
• Allocation of empty properties – any available properties will be advertised in Key to Choice on a weekly basis. We have also restarted our Internal Transfer process.
• The upgrading of smoke alarms and carbon monoxide detectors work has now re-started. It is very important that tenants allow access for this essential work.
• Meanwhile, face to face meetings and appointments in tenants’ homes continue to be temporarily suspended unless considered essential.
This is in line with current UK and Scottish Government advice.
New Service Alert- Welfare Rights Advisor for WGHC Tenants
WGHC has employed the services of a Welfare Rights Advisor through Port of Leith Housing Association. WGHC staff can make direct referrals for tenants. Once the referral has been made all communications between the tenant and the Welfare Right Advisor remains strictly confidential unless the tenant gives their explicit consent to share information with WGHC. For further details or for a referral please contact a member of our Housing Management Team on 0131 551 5035.
We recognise this is a challenging time and we’re help to help. Click here to find out what information and assistance is available.
Keeping You and the Public Safe: Lothian Gas Engineers in your Home
WGHC use “Lothian Gas” as its gas central heating contractor. If you are a Co-op tenant and require a central heating repair or gas safety check please be advised that with immediate effect we are asking all WGHC tenants to respect Government guidelines on social and physical distancing. When a Lothian Gas engineers calls at your home, please allow the engineer access and then remove yourself to another room whilst works are being carried out. The engineer will call on you to let you know when works have been finished and they are leaving your home. Your co-operation with these guidelines and working with all of us to protect Public Health is very much appreciated. If you have any questions please call the WGHC Maintenance Team on 0131 551 5035.