Coronavirus Update (COVID-19) July 2020
Scotland is currently in Phase 2 of the Scottish Government’s Exit Route out of lockdown. There are 4 phases. The WGHC Office remains closed to the Public and it is expected we will only consider opening once we are safely in to Phase 3. Meanwhile, WGHC staff are working from home. There is a skeleton staff in the office for a few hours each morning . In the interest of staff safety and lone working, staff are not permitted to answer the door when on their own in the office. Staff will be onsite as and when required throughout the period we are closed to the public. You can still contact us by telephone on 0131 551 5035; by email at firstname.lastname@example.org or by using our online form found on the “Contact Us” page on this website. Click here for further details.
As part of the easing of lockdown measures, we have now re-started:
• Our Reactive Repairs service
• Our stair-cleaning service
• Allocation of empty properties – any available properties will be advertised in Key to Choice on a weekly basis. We have also restarted our Internal Transfer process.
The following services remain suspended:
• The upgrading of smoke alarms and carbon monoxide detectors (due to re-start on 10th August).
• Face to face meetings and appointments in tenants’ homes.
This is in line with recent UK and Scottish Government advice.
We recognise this is a challenging time and we’re help to help. Click here to find out what information and assistance is available.
Keeping You and the Public Safe: Lothian Gas Engineers in your Home
WGHC use “Lothian Gas” as its gas central heating contractor. If you are a Co-op tenant and require a central heating repair or gas safety check please be advised that with immediate effect we are asking all WGHC tenants to respect Government guidelines on social and physical distancing. When a Lothian Gas engineers calls at your home, please allow the engineer access and then remove yourself to another room whilst works are being carried out. The engineer will call on you to let you know when works have been finished and they are leaving your home. Your co-operation with these guidelines and working with all of us to protect Public Health is very much appreciated. If you have any questions please call the WGHC Maintenance Team on 0131 551 5035.