West Granton Housing Co-op

Our Tenants Are Paramount In Everything We Do

Information & Publications

Policies & Procedures

Under the Freedom of Information (Scotland) Act, we are obliged to publish many of our policies so that tenants are aware of how the organisation is operated, what policies Committee have approved and what procedures WGHC staff operate to. Policies can be further discussed by booking an appointment at the office, 0131 551 5035.

Newsletters

Newsletters are an important way in which to keep you up to date with the latest news affecting either WGHC. If an article gives you cause for concern, or, you wish to discuss any aspect of an article further, please don’t hesitate to contact the office on 031 551 5035 or mail@westgrantonhc.co.uk

Operational Performance

Our performance is monitored weekly, monthly, quarterly and annually. For example, we monitor rent arrears and maintenance statistics on a weekly basis. Other statistics are monitored monthly. On a quarterly basis our financial management accounts and our operational performance is reported to the WGHC Committee. Each quarter, these statistics are added together to give a cumulative picture throughout the year, culminating in an annual report that is given to all WGHC tenants in October. Many of the statistics are needed for the Scottish Housing Regulator and form part of our annual return on the charter (ARC), others are needed for our auditors (internal and external), others are needed for our lenders.

We will now publish our performance, against our agreed benchmarks, for all WGHC tenants to see. If you wish to query a particular benchmark indicator, please don’t hesitate to get in touch with David Mills the Chief Operating Officer on 0131 551 5035 or via david.mills@westgrantonhc.co.uk

Landlord Report on the Charter
Audited Financial Statements
WGHC Assurance Statements
Engagement Plan (Scottish Housing Regulator)
Business Plan 2024-2027
Cyber Essentials Certificate
PCI-DSS Accreditation
WGHC Information Guide (Model Publication Scheme)
Annual Reports and AGM Minutes & Agenda
EdIndex Information
Other Publications

Find out about Freedom of Information and the Model Publication Scheme.

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