The Scottish Housing Regulator (SHR) can consider issues raised with them about ‘significant performance failures’.
A significant performance failure is defined by the SHR as something that a landlord does or fails to do that puts the interests of its tenants at risk, and which the landlord has not resolved. This is something that is a systematic problem that does, or could, affect all of a landlord’s tenants. You can ask us for more information about significant performance failures.
To find out more from the SHR website click here or you can phone them on 0141 242 5642. To download a fact sheet about making a complaint about a regulated body click here. To download an information leaflet on Reporting a Significant Performance Failure click here.
The information leaflet also includes a form you can use to report a Significant Performance Failure.
There is a separate leaflet for Social Landlords. For a copy click here.