COVID-19 and Disruption to WGHC Services
Please take a few minutes to read this important update
Due to the Coronavirus (COVID-19) outbreak, West Granton Housing Co-op have been taking necessary steps and precautions to try and minimise the risk to our tenants and staff.
Our office and play parks remain closed to the public until further notice. Staff continue to work from home. A small skeleton staff are on site in the office for a few mornings each week to carry out critical functions to ensure WGHC remains operational throughout this period.
As part of the easing of lockdown measures, we have now re-started:
• Our Reactive Repairs service
• Our stair-cleaning service
• Allocation of empty properties – any available properties will be advertised in Key to Choice on a weekly basis. We have also restarted our Internal Transfer process.
the following services remain suspended:
- The upgrading of smoke alarms and carbon monoxide detectors (due to re-start on 10th August).
- Face to face meetings and appointments in tenants’ homes.
This is in line with recent UK and Scottish Government advice.
We will keep you up to date through our website: www.westgrantonhousing.coop
In the meantime, our staff will still be able to deal with any enquiries you may have via other methods.
Details on how you can contact us can be found below.
We would like to reassure you that tenants’ and staff wellbeing is our number one priority, which is why we are stepping up measures to limit the spread of Coronavirus (COVID-19) following official advice.
Whilst our office is closed until further notice, we are working hard to ensure the critical and essential services that make a difference to communities every day continue to operate.
We appreciate many of our tenants prefer to meet face-to-face with our staff. However, in the interest of protecting staff, tenants and the wider public, we will be avoiding face-to-face contact, with only a few exceptions where in person attendance is absolutely unavoidable.
HOW TO CONTACT US
Whilst these measures are in place, all contact with staff should be made by:
Telephone 0131 551 5035
If your call is not answered straight away, it means staff are busy answering other calls. Please leave a message with your contact details and a staff member will call you back.
by use of our “Contact Us” online form which can be found on this website at www.westgrantonhousing.coop
Ultimately, we are dedicated to protecting those most vulnerable from the effects of Coronavirus (COVID-19), and we are working with a wide range of partners to support those most at risk.
Thank you for the time you have taken to read this update.
We want to reassure you of our commitment to you as a tenant during this uncertain time.