WGHC’s business plan clearly indicates that “Our tenants are paramount in everything we do“. This is echoed on the first line of our website homepage. This mantra is supported by our 3 core values: Service, Consistency and Learning. We seek to promote the 3 core values at every opportunity, so these, again, are published on our website homepage and the footer of each and every e-mail we send.
We are required by the Scottish Housing Regulator (SHR) to undertake, and report on, tenant satisfaction at least every three years. The SHR indicate a response rate of 40% should be achieved. At WGHC, this would equate to 148 tenants. We actually survey 200 (53%) tenants to try and get more comprehensive information as to how we are performing and what our tenants think of us.
Thank you to the 200 tenants who took the time, this year, to provide their answers and feedback for the survey. An overall ‘snap shot’ of results is shown below.